Delivery & Return
Free delivery available on 1000s of products . Choose a specific delivery date & time that suits you for an additional fee.
Delivery Options Overview
At Geolink Store, we offer flexible shipping options to meet your needs. Choose affordable delivery via DHL or Standard Parcel Post, enjoy faster shipping with DHL Express or UPS, or opt for secure and reliable handling through specialized freight forwarders. Prefer to pick up your order? Visit our Dubai store for a quick and hassle-free collection. Explore all available shipping methods on our website and find the perfect option for you!
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Checkout Area
Small items
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Standard delivery Get it in 1-2 working days |
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All day delivery. Order anytime In UAE |
FREE |
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Standard delivery Get it in 1-2 working days |
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All day delivery. Order anytime In UAE |
FREE |
What do we mean by small? Just about everything under the sun except for major kitchen/laundry appliances and TVs over 43″.
Large items
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Standard delivery Get it in 2 working days |
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All day Delivery from 7am - 8pm. Order anytime: |
Fromu100 AED |
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Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order anytime: |
From 250 AED |
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Standard delivery Get it in 2 working days |
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All day Delivery from 7am - 8pm. Order anytime: |
From 200 AED |
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Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order anytime: |
From 200 AED |
The big stuff. Major appliances like dishwashers, washing machines, tumble dryers, fridges, freezers, ovens and TVs over 43″.
Exchange or Return of Produts
If the product is of good quality, the buyer has the right to terminate the contract concluded at a distance within 14 days after its execution.
In order for the right to terminate the agreement to be preserved, the consumer needs to monitor the preservation of the products in their original state. If the device is destroyed, damaged or damaged through no fault of the customer, the customer is not deprived of the opportunity to terminate the contract. If the value has decreased due to unpacking the product or checking its functionality, this does not mean that the consumer cannot write a request for a refund.
The product is not accepted back if at least one of the components is missing:
- fully equipped equipment;
- a receipt proving the fact of purchase in the Geolink Store online store;
- warranty card;
- an act with a description of the defect drawn up by the service department.
The money for the goods will be returned within the terms established by the current legislation
FAQs
We understand how exciting it is to receive your order! If your order hasn’t arrived within the estimated delivery time, please check your tracking information (if available) or contact our customer support team at support@geolink.store. We’ll be happy to assist you in locating your package.
Delivery schedules may vary during public holidays. While some carriers may operate, others might have limited services. Please check our website or contact us for specific holiday delivery information.
We deliver to most locations, but some remote areas may have restrictions. Enter your postcode during checkout to confirm delivery availability. If you’re unsure, feel free to reach out to us for assistance.
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Next-day delivery is available for eligible orders placed before the cutoff time. Please check the product page or contact us to confirm if your order qualifies for this service.
For most deliveries, a signature is required to ensure your order reaches you safely. If you’re unavailable, the carrier may leave a note with instructions for rescheduling or collecting your package.
It's content strategy gone awry right from the start. Forswearing the use of Lorem Ipsum wouldn't have helped, won't help now. It's like saying you're a bad designer, use less bold text, don't use italics in every other paragraph. True enough, but that's not all that it takes to get things back on track.
Online store of household appliances and electronics
Eligibility for Returns
- Return Window:
- You may return most products within 14 days of receiving your order, unless otherwise stated on the product page.
- Some items, such as personalized, perishable, or software products, may not be eligible for return due to their nature.
- Condition of the Product:
- The product must be in its original condition, unused, unopened, and with all tags and packaging intact.
- If the product is defective, damaged, or incorrect, you may still be eligible for a return or refund (see below).
How to Initiate a Return
- Return Request:
- Log in to your Geolink Store account and navigate to the Order History page to initiate a return request.
- If you don’t have an account, contact our customer support team via email, phone, or live chat.
- Return Approval:
- Our team will review your request and contact you within 24-48 hours to confirm eligibility.
- Once approved, we will provide instructions for returning the item.
- Return Shipping:
- For returns due to defective, damaged, or incorrect items, Geolink Store will cover the return shipping costs.
- For returns due to change of mind or other reasons, the customer is responsible for return shipping fees.
Refund Process
- Refund Eligibility:
- Refunds are issued only after the returned item is received, inspected, and approved by our team.
- If the item is not in its original condition, we reserve the right to deny the refund or deduct a restocking fee.
- Refund Timeline:
- Refunds are processed within 5-7 business days after we receive and approve the returned item.
- Refunds are issued via the original payment method:
- Credit/debit card refunds: Up to 10 business days to reflect in your account.
- Bank transfers: 3-5 business days (depending on your bank).
- Non-Refundable Items:
- Certain items, such as gift cards, downloadable software, or personalized products, are non-refundable unless defective.
Cancellations
- Order Cancellation:
- You may cancel your order before it is shipped by contacting our customer support team.
- If the order has already been shipped, you will need to follow the return process upon receipt.
- Cancellation Fees:
- No fees apply for cancellations made before the order is shipped.
- For cancellations after shipping, return shipping fees may apply.
Damaged or Defective Items
- Reporting Issues:
- If you receive a damaged, defective, or incorrect item, please notify us within 24 hours of delivery.
- Provide photos of the issue and any relevant details to expedite the resolution.
- Replacement or Refund:
- We will offer a replacement or full refund for damaged or defective items, depending on availability and your preference.
Contact Us
For any questions or assistance regarding returns, refunds, or cancellations, please contact us:
- Email: support@geolink.store
- Phone: +971 56 830 0846
- Live Chat: Available on our website during business hours.
